Careers

Role and Purpose:    
1. To proactively identify new customers who will benefit from Harbour MSP’s products and services.
2. To increase Harbour MSP’s annual revenue through achievement of personal sales target.

SPECIFIC DUTIES INCLUDE (BUT ARE NOT LIMITED TO):

• Proactively canvass new business opportunities through cold calling and networking to generate new sales leads.
• Follow up customer referrals in a timely manner and work with customer contacts to gather requirements and supply suitable pricing and service recommendations.
• Prepare commercial proposals, conduct product presentations and manage a bid through to successful close.
• Negotiate pricing, contract terms and service level agreements.
• Participate in sales promotions and marketing campaigns as and when required.
• Ensure sales forecasts are regularly updated in the Harbour MSP CRM with new opportunities, prospects and closed sales.
• Manage customer expectations and create awareness of Harbour MSP’s process, policies and standard operating terms.
• Maintain a suitable level of product, customer and competitor knowledge to remain successful.

Key Skills:

• Has a minimum 5 years of experience selling IT managed services to medium and large enterprises and relevant tertiary qualifications. 
• Proven sales ability including outstanding negotiation skills, persuasive ability and excellent communication skills
• Sound product and industry knowledge.
   
  Employee Responsibilities

Performance Management:

• To prepare and participate in regular performance reviews to monitor and improve job performance and build employee engagement
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role.

Occupational Health and Safety:

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
   Report any incidents/accidents

Purpose:

Providing technical Pre-Sales Support to the Sales team and clients, ensuring the successful selling and installation of technology solutions and ongoing client satisfaction. 

Main Activities:   

• Acting as a specialist in integrated hardware, software and services solutions for Canberra and national accounts.
• Supporting achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support.
• Assisting the Sales Team with formal Sales plans, proposals and tender responses.
• Writing Services proposals and Scope of Works.
• Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients.
• Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit to the client’s business needs.
• Assisting with enablement of delivery and sales capability
• Provide Technical Account Management and maintain key relationships with technical contacts within accounts.
• Support administrative procedures such as sales records, timesheet maintenance and quality assurance process.
• Maintain and develop skills in relevant technical areas.
• Attain certifications in relevant vendor technologies.
• Assist with occasional onsite delivery work as required. 

• To prepare and participate in regular performance reviews to monitor and improve job performance and build employee engagement
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role

Occupational Health and Safety: 

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
• Report any incidents/accidents

• Specialist skills, knowledge and technical ability in the relevant technological environment:

-          Enterprise Systems and Storage Hardware

-          Experience and knowledge of HPUX, Solaris or other UNIX desired.

-          Virtualisation technologies including VMWare, Hyper-V and Xenserver

-          Experience and knowledge of software management solutions including, backup and archive, systems management, virtual machine management and records management.

• Analytical, project management and time management skills.
• Excellent presentation and communication (business and technical) skills and the ability to tailor presentations according to the needs and varying levels of technical understanding of different audiences

 7 – 10 years of relevant Sales and Technical experience, including 3 – 6 years in a Pre-Sales role, coupled with relevant tertiary qualifications

Purpose:

Providing technical Pre-Sales Support to the Sales team and clients, ensuring the successful selling and installation of technology solutions and ongoing client satisfaction.

Main Activities:

• Acting as a specialist in integrated hardware, software and services solutions for Canberra and national accounts.
• Supporting achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales technical support.
• Assisting the Sales Team with formal Sales plans, proposals and tender responses.
• Writing Services proposals and Scope of Works.
• Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients.
• Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit to the client’s business needs.
• Assisting with enablement of delivery and sales capability
• Provide Technical Account Management and maintain key relationships with technical contacts within accounts.
• Support administrative procedures such as sales records, timesheet maintenance and quality assurance process.
• Maintain and develop skills in relevant technical areas.
• Attain certifications in relevant vendor technologies.
• Assist with occasional onsite delivery work as required

Employee Responsibilities;

Performance Management:

• To prepare and participate in regular performance reviews to monitor and improve job performance and build employee engagement
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role

Occupational Health and Safety

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
• Report any incidents/accidents

Key Skills:

• Specialist skills, knowledge and technical ability in the relevant technological environment:
• Enterprise Systems and Storage Hardware
• Experience and knowledge of HPUX, Solaris or other UNIX desired.
• Virtualisation technologies including VMWare, Hyper-V and  Xenserver
• Experience and knowledge of software management solutions including, backup and archive, systems management, virtual machine management and records management.
• Analytical, project management and time management skills.
• Excellent presentation and communication (business and technical) skills and the ability to tailor presentations according to the needs and varying levels of technical understanding of different audiences

Experience:

7 – 10 years of relevant Sales and Technical experience, including 3 – 6 years in a Pre-Sales role, coupled with relevant tertiary qualifications

Purpose:        

We are seeking an enthusiastic  Purchasing Officer to join our Administration team. This role will be responsible for raising purchase orders in accordance with sales documentation from sales administration. In addition this role will also be responsible for registering HP Care Packs and IBM Warranties.

 Main Activities: 

• Raise purchase orders to send to suppliers using the Navision System. Follow up and obtain ETA and/or back order information for all outstanding PO’s and enter into NAV.
• Processing returned stock for credit or refund from the supplier, using Navision and emails.
• Communicate with sales representatives and sales administration concerning information regarding orders. Liaise with sales and resolve any issues that may arise.
• Undertake a quality control check on information contained in orders. Identify errors for discussion with sales and resolve issues.
• Receive queries from suppliers about orders. Investigate the queries and resolve issues or liaise with sales team so they can rectify the problem. Provide feedback to the supplier after receiving advice from sales. 

• To prepare and participate in regular performance reviews, to monitor and improve job performance and build employee engagement.
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future.
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role.

Occupational Health and Safety:  

• Complying with all occupational health and safety instructions, policies and procedures.
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions.
• Knowledge of occupational health and safety issues relevant to work activities and work area.
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area.
• Conduct work in a safe manner.
• Report any incidents/accidents.  

Key Skills:

•   Basic knowledge of IT Infrastructure and servers.
• Intermediate knowledge of IT Purchasing processes and procedures.
• High responsibility and also attention to detail.
• Intermediate Excel and Access and accounting systems such as Navision.

 Experience:

Preferred

• 3 years experience in an IT purchasing role, specifically in HP.
• Knowledge and experience in lodging HP orders in EOP.
• Certificate in IT.

Desirable

• 5 years experience in an IT purchasing role, specifically in HP.
• Knowledge and experience in lodging HP orders in EOP.
• Certificate in IT and TAFE Purchasing Certificate.