Careers

•  The primary focus is on the delivery of Midrange and High End storage solutions to customers. 
• Gathering of project requirements and analysing customer requirements in conjunction with pre-sales 
• Designing, installing and configuring storage systems.  
• Reviewing and assess customer specifications and evaluating the requirements so that correct recommendations can be given with follow-through into the physical delivery of the agreed services. 
• Research and validate the technical viability of solutions, including new features and methods and having regard to established, industry best practices. 
• Design deliverable technology solutions and make recommendations to meet the customer’s business needs. 
• Present proposals and/or general technical materials to customers, where required, to support presales. 
• Prepare work breakdowns and statements of work.  Assist the project management office and project managers to generate project plans 
• Develop implementation plans and solution documentation 
• Install and test solutions within the agreed time frame. Investigate any errors or issues and resolve the issues to the satisfaction of the customer. 
• Develop and maintain processes and tools to assist the sales and delivery functions.  This includes activities such as writing standard statements of work and assisting with the maintenance of the Frontline lab environment as well as offering advice and support where it is needed. 
• Act as a mentor and leader within the engineering community to improve skills and professionalism.

• Excellent interpersonal and communication skills with strong, requirements driven approach to design and implementation
• Detailed knowledge of the HDS hardware and software stack, including AMS, USP-V on VSP on the hardware side and from a software perspective, the BOS suit, HUR, shadow copy, COW Snapshot, Device Manager, experience using HORCM
• Excellent knowledge of HDS AMS, VSP and USP-V storage array architecture and deployment models
• Excellent knowledge of F/C fabrics and multiple switch technologies
• Some knowledge of multiple Operating Systems, primarily Windows, Solaris, Linux with a very strong understanding of hypervisor/storage interaction
• General experience in at least two other storage technologies, such as Netapp, EMC and 3Par, LSI
• Superior attention to detail
• Minimum 5 years as a storage administrator and / or support engineer working with complex, mission critical environments
• 2 years consulting experience as a Systems Engineer in an IT environment
• A strong desire for technical excellence and ongoing development 

• HDS Certification: HHO-220 and HHO-210
• HP Storage ASE
• Netapp certification
• Strong operational knowledge of HP storage systems, such as EVA, Lefthand, MSA and 3PAR
• A broad understanding of common technologies in general including, but not limited to, networking, databases and applications, infrastructure software such as DNS, web servers etc, non-UNIX-like operating systems and platforms
• Experience with Sun and HP server systems running both Unix and Windows operating systems
• 4 years consulting experience as a Systems engineer in an IT environment
• Consulting Skills course
•  IT Degree 

•  To prepare and participate in regular performance reviews to monitor and improve job performance and build employee engagement
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role.

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
• Report any incidents/accidents

Purpose:        

We are seeking an enthusiastic  Purchasing Officer to join our Administration team. This role will be responsible for raising purchase orders in accordance with sales documentation from sales administration. In addition this role will also be responsible for registering HP Care Packs and IBM Warranties.

 Main Activities: 

• Raise purchase orders to send to suppliers using the Navision System. Follow up and obtain ETA and/or back order information for all outstanding PO’s and enter into NAV.
• Processing returned stock for credit or refund from the supplier, using Navision and emails.
• Communicate with sales representatives and sales administration concerning information regarding orders. Liaise with sales and resolve any issues that may arise.
• Undertake a quality control check on information contained in orders. Identify errors for discussion with sales and resolve issues.
• Receive queries from suppliers about orders. Investigate the queries and resolve issues or liaise with sales team so they can rectify the problem. Provide feedback to the supplier after receiving advice from sales. 

• To prepare and participate in regular performance reviews, to monitor and improve job performance and build employee engagement.
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future.
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role.

Occupational Health and Safety:  

• Complying with all occupational health and safety instructions, policies and procedures.
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions.
• Knowledge of occupational health and safety issues relevant to work activities and work area.
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area.
• Conduct work in a safe manner.
• Report any incidents/accidents.  

Key Skills:

•   Basic knowledge of IT Infrastructure and servers.
• Intermediate knowledge of IT Purchasing processes and procedures.
• High responsibility and also attention to detail.
• Intermediate Excel and Access and accounting systems such as Navision.

 Experience:

Preferred

• 3 years experience in an IT purchasing role, specifically in HP.
• Knowledge and experience in lodging HP orders in EOP.
• Certificate in IT.

Desirable

• 5 years experience in an IT purchasing role, specifically in HP.
• Knowledge and experience in lodging HP orders in EOP.
• Certificate in IT and TAFE Purchasing Certificate.

Background:                                                  

Harbour MSP is a highly successful data centre based, managed IT service provider with operations in Sydney, Singapore and Melbourne servicing a diverse group of enterprise customers from banking, technology, logistics and telecommunications companies.   

Due to the growth of its Cloud services, Harbour MSP is now in the process of hiring an experienced backup systems engineer to manage, operate and optimise its on-demand, back-up as-a-service operation.  Additionally the role will involve the on-going design and implementing of new builds and customer environments. 

We are looking for a person with an understanding of infrastructure including servers and networking.  Ideally this would be someone who has worked with multiple environments, or a large complex environment. 

Role objective: 

We are seeking an experienced Backup Systems Lead Engineer to lead the on-going design, build and operation of Harbour MSP’s on-demand back-up as-a-service platform across datacentres in Sydney, Singapore and Melbourne. 

Responsibilities:  

• Manage a team of one dedicated junior engineer and ad-hoc virtual team members. 
• Operate the current platform to the maximum possible back-up success rate and the fastest possible restore time. 
• Design, build and operate new platforms in Singapore and Melbourne. 
• Deploy new customers on to the platform including customer back-up policies and host agents. 
• Manage key ITIL based support processes including incident, change, availability and capacity management for the platform. 
• Operate within an ISO 270001 and PCI-DSS framework including completion of documentation, development of procedures and working within the constraints of the quality system. 
• Undertake ad-hoc out of business hours work for occasional technical support from the Harbour MSP help desk (as is all technical staff at Harbour MSP). 
• Provide training, development and mentoring to the Harbour MSP technical and service community on back-up technology and processes. 
• Provide support to the pre-sales engineering and service delivery teams. 
• Provide a management escalation point on technical matters for the platform. 
• Manage key technical suppliers. 

Required Skills: 

The back-up system engineer a strongly hands on technical engineering and support role in the deployment of Harbour MSP services. 

 The ideal candidate is someone who can combine a deep understating of Commvault backup with a general understanding of physical and virtual server environments and the associated network and storage infrastructure.

 Experience in the following technical areas is required: 

• Deep understanding of back up environments including Commvault Simpana 8 or 9 back up environments. 
• Linux and Unix system engineering. 
• Strong understanding of networking concepts e.g. VLANs, subnets, IP tables and static routing. 
• Exposure to SAN and NAS technologies and in particular NetApp. 
• Exposure to Windows system administration. 
• Exposure to Netbackup 6.0 to 7.5. 

Exposure to MSP/ASP/ISP/Telco hosting and related solution environments is a distinct advantage 

Non-technical experience in the following areas: 

• Strong communication skills, both written and verbally, are essential. 
• Team and virtual team management. 
• Track record of working as part of a virtual team. 
• Strong process and optimising management skills are essential. 
• Technical documentation skills are essential. 
• Self-starter and self-management skills are essential – following completion of training/technology transfer they should be able to work without supervision, undertaking routine and unplanned assignments quickly and efficiently. 
• Experience within ISO27001 or a formal quality system environment is advantageous. 

Experience and qualifications:

Minimum – 10 years’ IT experience including 5 year of Linux system engineering and 2 + years of Commvault experience.

 Desirable – Minimum plus Commvault or Linux Certifications  

Personal Attributes: 

This role requires a dynamic, hands-on experienced system administrator who understands the technical delivery challenges, manage day to day operations and balance these with, customer and Harbour MSP business objectives. 

• Attention to detail
• Hands on, get it done mentality
• Self-starter
• Ability to lead, motivate and develop a team
• Collaborative
• Strong communication skills
• Deliver to deadlines

 A customer service approach to work is paramount with the ability to address varied levels of support for customers are required. 

Performance Management: 

• To prepare and participate in regular performance reviews of direct reports and to monitor and improve job performance and build employee engagement through effective leadership
• To prepare a personal development plan as part of the performance appraisal process  to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role

Occupational Health and Safety: 

• Provide, so far as is reasonably practicable, a healthy and safe ‘workplace’ for all Frontline staff, including;
  • Regularly monitor the work area
  • Actively review work procedures to ensure all work is performed in a safe manner
  • Actively lead accident/incident investigations involving Frontline staff
  • Provide adequate instruction, information, supervision and training for all Frontline staff to perform their work in a safe manner, including;
    • Ensure all new employees are provided with an induction to the work area
    • Facilitate the development of a safe work instructions for all processes
    • Ensure staff complete OHS training as required by Human Resources
    • Provide adequate supervision for Frontline staff depending on the nature of the tasks and associated roles.

Purpose:                    

We are seeking an enthusiastic Senior Networking Pre-sales Solution to provide technical Pre-Sales Support to the Sales team and clients; ensuring the successful selling and implementation of technology solutions.  Drive the growth of the networking business by exceeding client expectations and closely engaging the sales force.

 Main Activities:   

• Developing and owning the architecture for strategically important projects
• Mentoring other members of the team on architecture concerns and impacts where required.
• Working hand-in-hand with our Sales team in providing;
  • Presentation to customers
  • Architecting solutions
  • Providing bills of material
  • Developing proposals
  • Responding to RFQ, RFP
• Acting as a networking specialist in hardware and associated services for Telco and VIC accounts.
• Supporting national Pre-Sales demand as required.
• Supporting achievement of Sales targets and customer satisfaction through the delivery of high quality Pre-Sales.
• Providing demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients.
• Undertaking tasks requiring a high level of technical analysis, diagnosis and problem solving, qualifying the product/service fit to the client’s business needs.
• Assisting with development of implementation and sales capability and ensuring client satisfaction through to work completion
• Provide Technical Account Management and maintain key relationships with technical contacts within accounts.
• Support administrative procedures such as sales records, timesheet maintenance and quality assurance process.
• Maintain and develop skills in relevant technical areas.
• Attain certifications in relevant vendor technologies.

• To prepare and participate in regular performance reviews to monitor and improve job performance and build employee engagement
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role

Occupational Health and Safety: 

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
• Report any incidents/accidents 

Key Skills: 

• Significant knowledge across multiple platforms, processes or network architecture, as well as strong experience in network, security, Wan Optimization, L4-L7 Load Balancing, and IP Telephony management and LAN/WAN and Disaster Recovery
• Particular emphasis on design skills and subsequent documentation for the successful  customer engagement
• Analytical, project management and time management skills.
• Excellent presentation and communication (business and technical) skills and the ability to tailor presentations according to the needs and varying levels of technical understanding of different audiences
• Desirable: Attained or working towards HPN (ASE, MASE), Cisco (CCIE) or Juniper (JNCIE) qualified. 

Experience: 

3+ years of relevant Sales and Technical experience, including 1+ years in a Pre-Sales role, coupled with relevant tertiary qualifications

Purpose:        

Reporting into the Act Sales Manager, the Inside Sales Representative aims to achieve an agreed Gross Profit, primarily via telephone contact, by identifying and gaining business from existing Federal Government customers and ensuring complete customer satisfaction when dealing with Frontline.

• Establishing and/or maintaining direct relationships, primarily through telephone contact, with existing Federal Government clients to determine their present and future business needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for Frontline.
• Maintaining telephone call rates to assure contact with assigned clients and acting as an interface between the customer and Frontline to ensure optimal level of service is provided at all times.
• Work with and under the direction of the sales lead to understanding the customers’ objectives, buying criteria and decision making processes and forming long term business partnerships in order to leverage future revenue.
• Negotiating price and volume discounts in accordance with Frontline’s policies and liaising with Frontline’s Pre-Sales staff regarding technical issues to ensure customer retention and continued business.
• Assisting with the preparation for product demonstrations and coordinating the preparation of Sales proposals, tender, contracts and Account Management plans.
• Coordinating, conducting and participating in Sales promotions, campaigns and events as required.
• Entering changes to customer contact details in CRM and detailing the requirements for follow up calls with customers.
• Responsible for maintaining and managing a group mailbox for selected Federal Government clients and being a conduit for the routing of information.
• Production of customer viewable and sales reporting on a regular basis 

Key Skills: 

•  Telephone selling skills, including the ability to negotiate, persuade and influence.
• Product and industry knowledge coupled with the ability to deal with customers at all levels and translate customer needs into a complete solution.
• Excellent communication skills and telephone manner

Experience:

1-2 years of sales or sales support experience, and may possess relevant tertiary qualifications.

Performance Management: 

• To prepare and participate in regular performance reviews to monitor and improve job performance and build employee engagement
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role

Occupational Health and Safety: 

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
• Report any incidents/accidents

• Work with the Facilities Manager to control the allocation of floor space for Harbour MSP customer racks. This will include asset tracking, floor plan management and communications with relevant parties.

• Work with the Facilities Manager to control rack provisioning. This will include procurement and provisioning of all colocation racks, security cages and related building security integration.

• Work with the Facilities Manager on power provisioning and ongoing capacity management. Provisioning of all power for all colocation and managed services customers including the ongoing management of customer power; maintain a floor map of under floor power outlets per suite; manage overall power utilization for all data suites.

• Work with the Facilities Manager on structured cabling. This will include provisioning structured cabling requests; manage structured cabling requests to time and customer expectations; maintain records of all cross-connect cabling runs.

• Work with the Facilities Manager to ensure delivery of agreed service levels and availability in a cost effective way, and in alignment with agreed IT Operational processes

• Delivery of detailed technical configuration and support documentation.

• Identify service risks and issues

• CMDB Data input and asset record keeping

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
• Report any incidents/accidents

• Minimum 3 years’ experience working in Data centre environments.
• Experience with the provision of core Infrastructure services such as Windows, Unix, Storage, Virtualisation and Backup.
• Experience in supporting Data Centre operations, including capacity planning, facilities management and provision of vendor support services.
• Technical knowledge across a broad range of core infrastructure technologies
• Vendor management skills
• Management of project schedules to ensure that tasks and dependencies are tracked according to the project plan
• Knowledge of project budgets, forecasts and estimates
• Stakeholder management
• Understanding of the ITIL framework
• Good customer service ethic
• Good communication skills, both written and oral
• Personal time management
• High level skills in the use of Microsoft Excel, Word and Project 

• Ability to work with the team
• Self managing
• Work pragmatically within business constraints
• Meet deadlines
• Attention to detail

• Deliver Unix Administration (Primarily Solaris and RedHat) services – across both operational and project build environments.
• Gathering and analysis of customer requirements in the Unix and related services area.
• Discussing technical and business environment details with sales, customers, vendors, and other related parties.
• Research and validate the technical viability of solutions, including new features and methods and having regard to established, industry best practices.
• Design deliverable technology solutions and make recommendations to meet the customer’s business needs.
• Work as an onsite as an operational resource, or project based resource on Frontline site, or customer sites.
• Prepare work breakdowns to be used as background for quoting.
• Assist the project management office and project managers to generate project plans.
• Assist in the development of implementation plans and solution documentation.
• Install and test solutions within the agreed time frame.
• Investigate any errors or issues and resolve the issues to the satisfaction of the customer.
• Develop and maintain technical relationships in key accounts and provide technical input for the customer’s IT strategies.
• Participate in the Frontline engineering community to improve skills and professionalism.

• Excellent interpersonal and communication skills.
• Excellent UNIX skills across multiple Unix Operating Systems, with a strong focus on Solaris and RedHat.
• Detailed knowledge of the Sun Oracle hardware stack, operating systems and environments from low-end to high-end servers plus storage systems.
• Wide understanding of technologies in general including, but not limited to, networking, databases and applications, infrastructure software such as DNS, web servers etc, non-UNIX-like operating systems and platforms.
• Minimum 3 years as a Unix Systems Administrator
• Superior attention to detail 

• Broad experience of enterprise storage technologies, such as HDS Midrange (AMS) and High-end (USP-V / VSP) disk arrays. Experience with the accompanying HDS software suites.
• IT Degree
• Oracle Database Experience
• Backup and Restore experience with at least one Enterprise backup package, such as Netbackup, Commvault or HP Data Protector

• To prepare and participate in regular performance reviews to monitor and improve job performance and build employee engagement
• To prepare a personal development plan as part of the performance appraisal process to improve current job performance, job satisfaction and prepare for your future
• Take responsibility for your career and apply appropriate development initiatives. Support will be given through coaching, internal and external training and further education where deemed relevant to the role.

• Complying with all occupational health and safety instructions, policies and procedures
• Being familiar with emergency and evacuation procedures and complying with evacuation instructions
• Knowledge of occupational health and safety issues relevant to work activities and work area
• Knowledge of safe work procedures and occupational health and safety training activities relevant to work area
• Conduct work in a safe manner
• Report any incidents/accidents